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FAQs
Frequently Asked Questions
Getting Started...
- Click Login | Sign Up at the top-right of the website.
- On the Login page, click Register Now below the Sign In button. You can also choose Sign in with Google for a quicker setup.
- If you select Register Now, enter your details on the Create an Account page, complete the simple math check, agree to the Terms and Conditions, and click Register.
- Check your email for a verification message from Ecertte. If you don’t see it, check your Spam or Junk folder.
- Click the verification link in the email. Once your email is verified, you’ll be taken to your Student Dashboard.
You can enroll whether or not you already have an Ecertte account.
- Go to the course page and click Enroll.
- If you are already logged in, your name and email address will be filled in automatically at checkout.
- If you do not already have an account, simply enter your name and email address during checkout. An account will be created for you using that email address once your payment is confirmed.
- Complete your payment using either Credit Card or Bank Transfer.
- Once your payment has been confirmed, you will receive an email with a link to access the course from your Student Dashboard.
Tip: Be sure to use an email address you can access, as your account and course information will be linked to it.
Once your payment and enrollment are confirmed, your course will be available from your Student Dashboard.
You can access your dashboard in either of these ways:
- Click the dashboard link in your enrollment confirmation email, or
- Log in to the Ecertte website, click your account name at the top-right, and select Dashboard.
Your enrolled courses will appear on both the Home and Courses tabs of your dashboard.
Yes! You can access your Ecertte courses on a phone, tablet, or computer.
Simply open a web browser, visit the Ecertte website, and log in to your account. The website and Learning Mode automatically adapt to the device you are using, giving you a smooth learning experience across different screen sizes.
Yup! Ecertte’s self-paced courses give you the flexibility to learn at a time that is most convenient for you—whether that’s during the day, at night, or whenever fits your schedule.
While you can choose when and how often you study, we recommend setting aside a consistent day and time each week to work on your course. This can help you stay on track and complete the course more effectively.
If you have been inactive for over a week, we’ll send you a gentle reminder email to encourage you to continue your learning and complete your course.
Ultimately, the schedule is yours—you learn at your own pace, on your own time.
Yes. You can skip a lesson and move ahead to another lesson if you wish.
However, we recommend completing lessons in the order they are presented, as the course is designed to guide you through the material step by step.
You still have the flexibility to jump ahead if there is a future lesson you need information from right away. Just keep in mind that 100% course completion is required to successfully complete the course and receive your certificate.
Ecertte remembers where you left off, so you can easily continue from your current position in the course.
Simply log in to your account, go to your Student Dashboard, and select your enrolled course. You’ll be taken back to where you last stopped.
This is also why we recommend completing lessons in the order they are presented, so your progress stays clear and easy to follow.
Payments
We currently accept payment by credit card or bank transfer.
- Credit card payments are processed through Fygaro’s secure checkout system, helping to keep your payment information protected.
- We also accept bank transfers for customers in Trinidad and Tobago only. After selecting Bank Transfer at checkout, you’ll receive the payment details and instructions needed to complete your purchase.
- At checkout, select Credit/Debit Cards (secured by Fygaro), agree to the website’s Terms and Conditions, and click Complete Payment.
- You’ll then be taken to Fygaro’s secure checkout. Choose Guest and enter your name and email address for billing, or use your Fygaro Wallet if you own one.
- Once your payment is confirmed, your Ecertte account will be created if needed, and you’ll be taken to your Student Dashboard, where your purchased course will be available.
Please note: Bank transfer payments are currently available to Trinidad and Tobago customers only.
- At checkout, select Direct Bank Transfer, agree to the website’s Terms and Conditions, and click Complete Payment.
- Check your email for your order confirmation. It will include Ecertte’s banking details and the TTD amount to be paid. Although course prices are displayed in US dollars on the website, always use the TTD amount shown in the email, as exchange rates may change.
- Use your online banking service to transfer the payment to the Ecertte bank account provided.
- Take a screenshot of the completed transfer, then reply to your order email with the screenshot as an attachment.
- Once your payment has been verified, an Ecertte administrator will confirm your enrollment and you’ll receive access to your course.
Once you reply to your order email with a valid screenshot or proof of payment, we’ll review the information and process your enrollment.
In most cases, you can expect to be enrolled within 24 hours. In some cases, depending on your bank’s processing time, confirmation may take up to 3 days.
Please note: Bank processing times can vary, so occasional delays may occur while the transfer is being completed. We’ll process your enrollment as soon as the payment can be confirmed.
If you have any questions or need assistance, you can call or WhatsApp us using the details on our Contact page.
- For Credit/Debit Card Payments:
First, ensure that you used the correct email address during checkout, as your account and course enrollment are linked to that email.
If you entered the wrong email address, contact us and we can verify the payment and help create or update your account using the correct email address. If the payment was successful but your account was not created automatically, simply provide proof of payment and we can resolve the issue.
- For Bank Transfer Payments
In most cases, this means that we may not have received your payment email or there has been a delay in the bank transfer being processed.
We can check whether your email and proof of payment were received and confirm the status of the transfer.
Need help?
Regardless of the issue, you can quickly contact us by WhatsApp or phone call at 1-868-323-7883. We’ll work with you to get it resolved. Payment-related issues are treated as a priority. You can find all of our contact options on the Contact page.
Course prices on the Ecertte website are displayed in US dollars (USD).
- Credit/Debit Card Payments:
Your checkout total will be shown in USD. If you are paying with a Trinidad and Tobago card, your bank will automatically convert the USD amount to the equivalent TTD amount and charge your account accordingly. The final TTD amount may vary slightly depending on your bank’s exchange rate or any applicable fees. - Bank Transfer Payments:
Your order email may display the course price in USD, but you do not need to send US dollars. The email will also provide the TTD equivalent that should be paid by bank transfer. Simply send that TTD amount using your local bank account.
In short, although course prices are displayed in USD, Trinidad and Tobago customers can pay the equivalent amount in TTD.
Yes. All successful payments, whether made by credit/debit card or bank transfer, will receive a payment confirmation or invoice by email.
Please note that the invoice will display the course price in US dollars (USD). The actual amount charged in your local currency may vary depending on your country, your bank’s exchange rate, and any applicable fees.
Courses & Learning
Yes. Each course is divided into topics and lessons, with a quiz at the end of each topic. Depending on the course, these quizzes may contain approximately 10 to 20 questions.
At the end of the course, you will also complete a final practical assessment, where you apply the skills you have learned to a realistic workplace scenario.
These quizzes and assessments form an important part of the course’s CPD approval requirements and help ensure that the standard and credibility of your certificate are maintained.
Don’t worry if you don’t pass on your first attempt. Our assessments are designed to help you learn, improve, and succeed.
- For quizzes, you’ll have unlimited attempts available, and the system will always keep your highest score.
- For the final project assessment, you’ll have up to 3 submission attempts. If your first submission does not meet the required standard, your course instructor will provide feedback on the adjustments needed before you resubmit.
Remember, we’re here to help you succeed, so you’ll have guidance and opportunities to improve along the way.
Please note: A passing grade of 70% is required for both quizzes and final assessments. This helps maintain the quality and standard of the course and its certification.
Yes. You can return to any completed lesson and rewatch the lesson video as many times as you like.
However, once a lesson has been marked as Complete, it cannot be unmarked. The system keeps it recorded as completed so your overall course progress is preserved.
So while you can always go back and review the lesson, its completion status will remain unchanged.
Ecertte automatically tracks your progress as you move through the course. Each time you finish a lesson, be sure to click Mark as Complete so the system can record it correctly.
If a lesson is not marked as complete, your overall course progress will not increase, even if you have already watched the lesson.
Your current completion percentage is always displayed in Learning Mode, so you can easily see how far you’ve come and how much is left.
Keep going and aim for 100% completion to successfully finish your course.
Yes! You can ask questions at any time while working through your course.
- For help from your course instructor, enter your question in the comments section of the lesson. The instructor can reply directly to your comment, and you’ll receive an email notification when a response has been posted.
- If you need an immediate answer, you can also ask Ava, your AI learning assistant. Ava is trained on the course content and can help answer questions right away. Simply click the Need Help? Ecertte icon at the bottom-right of the page and ask Ava your question.
Ava is Ecertte’s AI learning assistant, available throughout the website.
To access her, simply click the Need Help? Ecertte icon at the bottom-right of the page and start typing your question. You can also click and drag the Ava help icon to move it to a more convenient position on your screen.
Ava is trained on the course content and can help you:
- Explain concepts from your lessons
- Provide step-by-step guidance
- Summarize lesson content
- Answer questions related to your course
She can also help you navigate the website by providing links to specific lessons, course pages, or other areas of the Ecertte website.
If you experience a problem with your course or the website, you can ask Ava for assistance and receive an immediate response.
With Ava available throughout your learning experience, help is always close at hand.
You have lifetime access to your Ecertte course, so there’s no need to rush through the material or worry about losing access after a certain period.
Even after you’ve completed the course, you can return at any time to rewatch lessons, review key topics, and refresh your knowledge whenever you need a reminder or want to revisit something you learned.
Yes, 100% course completion is required to successfully complete the course and earn your certificate.
This means that every lesson must be marked as complete, and all required quizzes and assessments must achieve the 70% passing grade.
If even one lesson remains incomplete, or a required quiz or assessment has not been passed, the course cannot be marked as fully completed.
Once you reach 100% completion and meet all assessment requirements, you’ll be eligible to receive your CPD certificate!
CPD Certification and Certificates
CPD stands for Continuing Professional Development. It refers to ongoing learning that helps you develop your skills, expand your knowledge, and stay current throughout your career.
When a course is CPD certified, it means the course has been reviewed by an independent CPD accreditation body and has met recognised standards for professional development and learning quality.
All Ecertte courses are CPD certified through The CPD Group.
Completing a CPD-certified course can also allow you to earn CPD credits, giving you a recognised record of the professional development and training you have completed.
For learners, CPD certification provides added confidence that the course has been designed to support meaningful, high-quality professional growth.
The CPD Group is a UK-based Continuing Professional Development accreditation organisation that assesses training courses and other learning activities against defined CPD quality standards.
It works with thousands of approved training providers worldwide and states its accreditation is recognised across more than 100 countries and a wide range of industries and professional sectors.
The CPD Group also individually assesses accredited courses, reviewing areas such as learning objectives, content accuracy, course structure, delivery, and professional relevance.
It is also the first and currently only UK CPD accreditation organisation certified by The CPD Register, which independently assesses CPD accreditation organisations against published standards for quality, transparency, and rigour.
Ecertte is an Approved CPD Provider through The CPD Group, and our CPD-certified courses are individually reviewed and approved through their accreditation process.
You can learn more by visiting The CPD Group website.
CPD credits are used to record the amount of recognised professional development completed through a course.
As a general CPD convention, 1 hour of qualifying learning is typically equivalent to 1 CPD credit. This means the number of credits you earn will depend on the total learning time assigned to the course.
Because course lengths vary, the number of CPD credits will also vary. The total credits available will be clearly listed in the course information on the course page before you enroll.
Earning CPD credits can help strengthen your professional profile and resume by showing employers that you are actively developing your skills. It also provides evidence that your training was completed through an approved CPD provider and that the course has been independently reviewed against recognised professional development standards.
Once you successfully complete the course, those credits become part of your record of Continuing Professional Development.
To earn a CPD certificate, you must first enroll in a CPD-approved course. All Ecertte courses are CPD approved, so any course you enroll in with us qualifies.
You must then successfully complete 100% of the course requirements, including:
- Marking every lesson as complete
- Passing all required quizzes with a minimum score of 70%
- Passing the final practical assessment with a minimum score of 70%
Once all requirements have been completed successfully, your course will be marked as complete and you’ll be eligible to receive your CPD certificate.
These requirements help ensure that every certificate awarded reflects genuine participation, assessment, and successful completion.
You will receive both a digital and a printed certificate after successfully completing 100% of your course requirements.
- Your digital certificate becomes available immediately upon course completion and can be downloaded directly from the course Learning Mode.
- To receive your printed certificate, you’ll need to submit a Certificate Request once your course reaches 100% completion. This can be done from the Certificate Request tab in your Student Dashboard.
This gives you immediate access to your digital certificate while also providing a tangible achievement you can proudly display and present to current or future employers as evidence of your professional development.
Before submitting a certificate request, make sure you have completed 100% of the course.
- Go to your Student Dashboard and select Certificate Request.
- Choose the course you completed from the list. Only courses that have reached 100% completion will appear.
- Check that your name is spelled correctly. Your name will appear on the printed certificate exactly as it is shown in your account.
- If you need to correct your name, click your account name at the top-right, go to Settings, update your name in the Account section, and save your changes.
- Return to Certificate Request and enter your mailing address carefully. This is the address your printed certificate will be sent to.
- Check the box confirming that your information is correct, then click Submit.
Please review your name and address carefully before submitting, as these details are used to prepare and deliver your certificate.
For customers in Trinidad and Tobago, certificate delivery may take up to 7 working days from the shipment date. Certificates are sent to the courier on Mondays and Thursdays, and you’ll receive an email notification once your certificate has been dispatched.
For customers outside of Trinidad and Tobago, delivery times will vary depending on the destination country and local postal service. As a general guide, international postal delivery may take approximately 10 to 40 working days.
While you wait for your printed certificate, your digital certificate is available immediately after 100% course completion, so you can download, share, or present it to employers without waiting for the physical copy to arrive.
Please ensure that the mailing address on your Certificate Request is complete and accurate to help avoid unnecessary delivery delays.
Yes. Your first printed certificate is delivered to you free of charge.
If you need a replacement certificate, an administrative and re-delivery fee of approximately US$10–US$20 may apply, depending on the destination.
Please note that once a certificate has been dispatched, delivery is handled by the courier or postal service. While we will always do our best to assist, Ecertte cannot cover the cost of certificates that are lost or undelivered due to circumstances outside of our control.
If your printed certificate has not arrived within the expected delivery time, please contact us and let us know. We will follow up with the courier or postal service to get more information about what may have happened.
It is important to provide a complete and accurate mailing address when submitting your Certificate Request, as incorrect or incomplete details can cause delivery problems.
For customers in Trinidad and Tobago, if the courier makes several unsuccessful delivery attempts, the certificate may be returned to us.
We’ll always do our best to help identify the issue and assist with getting your certificate to you successfully.
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